535i's Privacy Policy — Your Data, Our Responsibility
At 535i, protecting your personal information is our top priority. This page explains clearly and transparently how we collect, store, and use your data.
Contents
01 Introduction
535i is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains what types of information we collect when you use the 535i platform, how that information is used, who it may be shared with, and what rights you have over your information.
By creating an account or using our services on this platform, you are agreeing to the terms of this privacy policy. We ask that you read this policy carefully, and if you have any questions, please contact our support team.
02 Data Collection
We collect user information in several ways. Details are outlined below:
2.1 Information You Provide Directly
When you open an account or use our services at 535i, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
- Identity verification documents (national ID or equivalent document details, where required)
- Residential address
- Information provided when contacting support
2.2 Automatically Collected Information
When you use 535i, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Date and time of site access
- Pages visited and activity information
- Session duration and navigation patterns
2.3 Transaction-Related Information
All records related to your deposits, withdrawals, betting activity, and account balance are securely stored in our system. This information is essential for proper account management, dispute resolution, and regulatory compliance.
03 Purpose of Data Use
535i uses your information only for specific and legitimate purposes. We never process your information unnecessarily. The main purposes for which we use your data are:
- Account Management: To create and properly manage your account.
- Identity Verification: To confirm that you are who you claim to be and to prevent fraud.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.
- Support Services: To help resolve your questions or complaints.
- Platform Improvement: To analyze user behavior and further improve your experience.
- Fraud Prevention: To detect suspicious activity and ensure platform security.
- Responsible Gaming: To monitor account activity and promote responsible gaming.
- Legal Compliance: To maintain compliance with applicable laws and regulations.
04 Cookies & Tracking
The 535i website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.
4.1 Types of Cookies
Essential for the core operation of the platform. Maintains login sessions and security. These cannot be disabled.
Used to understand how users interact with the platform. This information helps improve the service.
Remembers your language, display settings, and similar preferences to make future visits easier.
Used to detect and prevent fraudulent activity. Ensures account security.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some key features of the platform.
06 Data Security
535i uses industry-standard security measures to keep your information protected. The key elements of our security approach are:
- SSL Encryption: All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Sensitive information that is stored is kept in encrypted form.
- Access Controls: Only authorized personnel can access user information.
- Regular Security Audits: Our systems undergo regular security reviews.
- Firewall Protection: Advanced firewalls and intrusion detection systems are in place.
- Two-Factor Verification: Multi-layer verification methods are available for account access.
Please note that absolute security over the internet cannot be guaranteed. We take every precaution available, but in the event of a data breach, we will notify you as quickly as possible and take the necessary steps.
07 Payment Information Protection
Ensuring the security of financial transactions at 535i is one of our highest priorities. For each payment method available in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer — we follow separate security protocols.
- Payment information is stored in encrypted form.
- Full card or account numbers are not stored on our servers.
- Each transaction is verified and suspicious activity is automatically flagged.
- Identity verification is mandatory at the time of withdrawal.
- Records of all transactions are kept securely.
08 Your Rights
You have certain fundamental rights over your personal information. 535i respects these rights and helps you exercise them:
You may request a copy of the personal information we hold about you at any time.
If any of your information is inaccurate, you may request that it be corrected.
In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
In certain cases you may object to the processing of your information.
You may request your information in a structured format.
Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.
09 Data Retention Period
535i retains your personal information only for as long as necessary. Retention periods may vary depending on the type of information:
- Account Information: For the duration the account is active, and after account closure for as long as applicable legal obligations require.
- Transaction Records: Financial records are generally retained for an extended period, as this is part of legal and regulatory requirements.
- Support Communications: Retained for a defined period to support service improvement.
- Technical Logs: Generally retained for a short period and analyzed as needed for security purposes.
- Marketing Data: Retained until you withdraw consent or raise an objection.
If you request that your account be closed, we will delete or anonymize your information as quickly as possible within the scope of our legal and regulatory obligations.
10 Protection of Minors
535i is a responsible platform and our services are strictly for those aged 21 and above. We do not knowingly collect or process any personal information from minors.
Age verification is mandatory during account registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
11 Changes to the Policy
535i may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a clear notice when you log in to the platform.
- Updating the "Last Updated" date on the website.
If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
12 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:
[email protected] — email us for any questions or requests.
Log in to the platform and use live chat for immediate assistance.
Our support team provides service in both Bengali and English. We will respond to your request as quickly as possible after receiving it.
535i holds your trust and confidence in the highest regard. Protecting your privacy is not just a legal obligation for us — it is our business responsibility and ethical commitment.